Privacy policy

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18 .

SMS PRIVACY POLICY

At Clutch Creed, we value your privacy and are committed to protecting your personal data. This SMS Privacy Policy explains how we collect, use, and store the information you provide when subscribing to our SMS marketing service. By opting in to receive SMS messages, you consent to the collection and use of your data as outlined below.

1. Information We Collect: When you subscribe to receive SMS notifications, we collect the mobile phone number you provide. We also collect data related to your purchase activity (e.g., cart abandonment, order status) to send you relevant notifications, including abandoned checkout reminders, marketing offers, and transactional texts such as requests for reviews.

2. Use of Your Information: We use your information to send you the following types of SMS messages:

• Text notifications related to your order (e.g., order confirmation, shipping updates).
• Abandoned checkout reminders.
• Text marketing offers, promotions, and discounts.
• Transactional texts, including requests for product reviews.

3. Cookies and Tracking Technologies: Our website uses cookies to track the items in your shopping cart, including when you abandon your checkout. This data allows us to send cart abandonment reminder messages via SMS. Cookies are used to enhance your shopping experience and improve the personalization of our communications with you.

4. Your Rights Under GDPR: Under GDPR, you have the following rights concerning your personal data:

• Right to access: You have the right to request access to the personal data we hold about you.
• Right to rectification: You have the right to request corrections to any inaccurate personal data.
• Right to erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to withdraw consent: You can withdraw your consent to receive SMS marketing messages at any time by replying "STOP" to any message. Once you withdraw consent, we will no longer send marketing messages to your mobile number, but we may continue to send transactional messages related to your orders.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.

5. Data Retention: We retain your personal data for as long as necessary to provide the SMS marketing service and comply with legal obligations. If you opt out of receiving SMS marketing, we will continue to hold your data for the purpose of fulfilling any remaining transactional or customer service obligations.

6. Data Security: We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

7. Third-Party Services: We may use third-party service providers, such as Klaviyo, to send SMS messages on our behalf. These providers are subject to strict privacy and data protection terms and comply with applicable laws.

8. Changes to this Policy: We reserve the right to update this SMS Privacy Policy from time to time. If we make any significant changes, we will notify you by updating this policy or sending you a message.

9. Contact Us: If you have any questions or concerns about this SMS Privacy Policy or how we handle your personal data, please contact us at [INSERT EMAIL ADDRESS OF CUSTOMER SUPPORT] or head to our Contact page here: https://clutchcreed.com/pages/contact-us

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@clutchcreed.com or by mail using the details provided below: 

Clutch Creed Co

5249 North Park Pl NE PMB1104

Cedar Rapids Iowa, 52402